Store Policies

Payment Methods

Orders may be placed online 24 hours a day or if you prefer, phone orders will be accepted Monday-Saturday 10-6 CST.
We accept Visa, MasterCard, American Express, checks, money orders and PayPal.  All orders will be processed upon confirmation of payment. 

Order Processing

Most items are in stock and ready to ship upon confirmation. Some specialty items or out of stock items may require a longer processing time. At which point we will contact you with an estimated ship date. With some specialty items quantities may be limited. If shipping dates or product availability is unacceptable contact us at 210-545-4872 Monday-Saturday 10-6 CST or at sales@edensbaby.com so that we can work together to find an acceptable alternative.

Cancellations

If you wish to cancel a recent order please contact us at once via phone between the hours of Monday-Saturday 10-6 CST. If your order has not been processed we will gladly cancel your order. If the order has already been processed even if it is the same day you will be responsible for the item(s) ordered.  Please note that refunds on already processed and PayPal payments will not include the fees associated with these payment methods.  These are typically between 4 and 5% of your total.

Order Guarantees and Returns

Customer Satisfaction guaranteed. If you are not totally satisfied with your purchase you may return the item within 14 days for a full refund or exchange, excluding shipping cost. Exceptions to the return policy are bedding, custom orders (including drop ship items) or bath and body products. Items must be unused and in original packaging with the original invoice included. Simply call 210-545-4872 Monday-Saturday 10-6 CST or email us at returns@edensbaby.com for an authorization number. No returns will be accepted without an authorization number. You will be responsible for all shipping charges unless the return is due to damage, error or defect. Gift items may be returned for store credit.

All returns should be mailed to:
Eden’s Baby Returns
ATTN: Brooke Matherne
1503 West Rosewood Ave
San Antonio, TX 78201

 

We recommend all returned items be insured and shipped using a traceable tracking method. We will not accept any COD packages. We assume no responsibility for returned items until we have received them in our store. Please allow 3-4 weeks for refund to appear on your credit card statement. Some items will require a 15-25% restocking fee.